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Frequently asked questions

Woman reading Nottingham talking therapies FAGs

It’s normal to have questions about getting support for your wellbeing. Hopefully your questions are answered below, but please get in touch with us if there is anything else you would like to know.

Is this service free?

Yes, this service is commissioned and funded by the NHS.

How do I know if I’m eligible for the service?

To access our service, you need to be aged 18 years or over and registered with a GP in Nottingham and Nottinghamshire. Once you have referred yourself into our service, a member of our team will arrange an assessment appointment with you, which will help us to know if and how we can support you.

I haven’t been diagnosed with depression or anxiety. Can I still get support?

Yes! If you have been feeling low, worried, stressed, or anxious, we are here for you. We offer a range of therapies to suit different needs, so you don’t wait until you are feeling your worst before reaching out.

How long will I have to wait before having therapy?

Waiting times can vary, depending on the type of therapy, but these are our targets: 75% of people should start treatment within 6 weeks of referral. 95% should start treatment within 18 weeks of referral.

What if I need urgent help?

We are not a crisis service, so if you need urgent support, please visit our Get Urgent Help page to get contact information for organisations that can give you emergency support.

How do I get support from this service?

The first step is to get in touch with us to arrange an assessment appointment with a member of our team. You can do this in one of the following ways:

  • The fastest option is to chat with our Limbic digital referral assistant, which you can access below or by clicking on the pop-up on your screen.
  • Fill in your details on an online form – just click the link below.
  • Call us to speak to a member of our team. You’ll find all our contact options below.
  • Ask your GP to refer you to us.

Will my therapy be confidential?

Yes. We share information about you with other healthcare providers to give you the best possible care. If you would prefer us not to share your information with your GP or other healthcare providers, please let us know. We do not give other organisations access to your information without your consent. This includes housing organisations, education services, your employer, or one of your family members who contacts us on your behalf. There might be a legal reason for us to share information about you, for example, if a child is at risk. In such situations, we are legally required to share information with other organisations. You can read our full privacy policy here.